Our team

We are a team of physios, doctors, massage therapists, coaches, and athletes.

James Lobb, MPT, BScEd


James Lobb is a physio and he is standing in front of Arbutus on Oak Bay, smiling.

James has a Master’s of Physical Therapy at Western University. He was a member of the Queen’s Rugby Club from Queens University, and also enjoys soccer, biking, and rock-climbing.

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Lena Walther, MPT, BScKin


Lena is an award winning physio with a Master’s of Physical Therapy from UBC, and an honours degree in Kinesiology from UVic. She did research for a thesis with the Theoretical and Applied Neuroscience Lab at UVic.

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Brandon Warren, MScPT, BScKin


Brandon Warren, Physiotherapist in Victoria, smiles happily.

Brandon studied Kinesiology at the University of New Brunswick, where he was a member of the varsity team. He was a two-time team captain, six-time open water swim champion and helped coach the 2013 NB Canada Games Swim Team.

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Thomas Zhou, MPT, BKIN


Thomas Zhou stands in front of Arbutus Physiotherapy & Health Centre.

Thomas is a graduate of the Master’s of Physiotherapy program at UBC. He has IMS and Acupuncture Canada certification, has a biomechanical bike fit certification.

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Shannon Kennedy, MPT, BScKin


Shannon Kennedy smiles in the sunshine, profile picture.

Shannon has a degree in kinesiology and has worked in both sports medicine and acute care contexts. She has a Master’s of Physical Therapy and is active in competitive international rowing.

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Andrew Mills, BScPT, MA Phil


Andrew Mills, Physiotherapist, and vestibular therapist, in Victoria BC.

Andrew Mills works in Orthopaedic Manual Therapy & Rehabilitation, Vestibular Therapy, Acupuncture and Sports Related Injuries.

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Emily Jackson, MPT, BScKin


Emily Jackson, physiotherapist, on Oak Bay Ave, smiling in the sunlight.

Emily has a degree in kinesiology from the University of Victoria and a Master’s degree from the University of BC.

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Maciek Krolikowski, MScPT


Profile photo of Maciek Krolikowski

Maciek studied physiotherapy at the U of A and kinesiology at the U of C where he was captain of the track and field team and competed in sprint.

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Jacqueline McAllister, BScPT


Jacqueline McAllister is a physiotherapist with Arbutus Physiotherapy.

Jacqueline studied physiotherapy at the University of Alberta, and has a Bachelor of Science in Exercise Science from the University of Lethbridge. She specializes in pelvic floor health.

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Connor Willis, MScPT, BScKin


Connor Willis leans on the front desk at Arbutus.

Connor completed his Master’s in Physical Therapy from McMaster University. He focuses on developing a treatment plan that allows patients to understand the origin of their injury and reduce risk of reinjury.

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Ashley Scopick, MPT


Ashley Fradette, Arbutus Physio, MPT

Ashley is involved in distance running, works with athletes to help them meet their goals and has a Master’s in Physiotherapy from the University of British Columbia. She also enjoys cycling, hiking, camping and various team sports.

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Margaret Trajan, MPT, BScKin


Margaret Trajan, physiotherapist, smiles widely!

Margaret completed her Master’s of Physical Therapy degree at UBC following her Honours Bachelor of Science degree in Kinesiology at UVic where she researched dynamic hip mobility in ballet dancers. 

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Sandy Wilson, BScPT


Sandy Wilson stands in clinic hall at Arbutus Health Centre

Arbutus Physiotherapy & Health Centre is owned and operated by Sandy Wilson, BScPT. Sandy is a registered member of the Physiotherapy Association of British Columbia. Sandy is a mother of two and an avid runner and triathlete.

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Dr. Melina Thibodeau

Sports Medicine

Dr. Melina Thibodeau, Sports Medicine.

Dr. Melina Thibodeau is a sports medicine doctor, practicing in Victoria since 2004. She has worked with Athletics Canada as the team physician in international contexts. She is a masters track and field athlete.

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Dr. Kim McQueen


Dr. Kim McQueen stand ready to help.

For more than 15 years Dr. Kim McQueen has supported athletes from Rowing Canada, Rugby Canada, ice dance, track and field, and national triathletes to help them reach their goals.

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Mike Neill

Athletic Testing

Mike Neill stands coaching an athlete.

Mike is a coach and a former professional Triathlete with 26 Ironman finishes. Mike is NCCP certified, and is the Head Coach of Human Powered Racing Canada.

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Kathi Ells

Business Manager

Kathi Ells stands outside of the physiotherapy clinic on Oak Bay Ave.

Kathi Ells is a born & raised Oak Bay gal. She is a fitness industry buff and teaches several online Pilates, Yoga, and Spin classes.

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Rachel Kirkham

Administrative Manager

Rachel Kirkham smiles widely, outside with the Red Barn Market showing in the background,  at the physiotherapy clinic in Oak Bay.

Rachel was a competitive swimmer in England before moving to Vancouver Island to complete a degree in psychology at VIU. She has many plants.

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Natasha Watson


Natasha Watson, office administrator.

Natasha Watson makes things happen for us in the front office. She was a soccer player, but has moved onto mom-coaching. You can find Natasha on the sidelines of the soccer pitch, cheering.

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Zoë Stocker


Zoe stands in a navy blue dress with a white tshirt underneath with her body turned slightly left. Her right hand is on her hip, and she smiles with her lips together. Behind her is a white canvas with and abstract pattern along the bottom and to the bottom left is a lush green plant with white flowers.

Zoë is a student of kinesiology at the University of Victoria. When she’s not studying, she is playing intramural soccer at UVic or outside exploring Vancouver Island.

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One of the most medically rewarding journeys I’ve been through

  I’ve been to plenty of physiotherapists across Victoria, and none of them have lived up to the standard that Connor Willis delivers! I was referred from Babylon Telus to Dr. Thibodeau (who is also incredibly amazing), who suggested I go to physio. From Dr. Thibodeau’s suggestion, I decided to try their in house physiotherapists,

kaitlyn ann review
Kaitlyn Ann

Able to book online

Highly recommend! The staff are friendly, able to book online, street parking, and direct billing.

Katrina Arndt review
Katrina Arndt

My rehabilitation program was easy to follow

Sandy Wilson is the consummate professional. My running injury was diagnosed efficiently, the treatment was highly effective and my rehabilitation program was easy to follow. What more could one ask for?

Tony Zarsadias
Tony Zarsadias

So happy to have found this place

I am very grateful for the staff at Arbutus. I have received both IMS and physio treatments over the last few months and I am feeling wonderful. I am noticeably more flexible and no longer get aches and pains. Fawn is my regular physiotherapist (she is superb) and I have also seen Scott and Melissa

Chelsea Grace

If there was another star, I would gladly give it

I normally do not provide reviews, but feel compelled to do so for Sandy and her team. What a fantastic experience. A team of consummate professionals, friendly, helpful and always willing to help. If there was another star, I would gladly give it as Arbutus Physio stands out from any and all other physiotherapy practices

A mountain biker takes a rest near the top of a forest trail.

Respectful and knowledgeable

I have been going to Arbutus for a couple of years now, in that time I have seen one if not all of the people in there. Sandy the owner is exceptional and her team are fantastic ! They all take the time to listen and are respectful and knowledgeable in their respective fields. Shout

A bouquet of yellow and red tulips in a glass vase, which we see only the top of, set against a white background. Slightly left of center is the focus of the picture, which is a yellow blossoming tulip. It is sticking out from the others and bent to that the center of the flower is facing the camera. It is bright yellow with a small patch of red on each petal.
Cindy Fennerty

Sweet, understanding and actually helped

Amazing people here. Friendly and awesome. My physiotherapist Fawn Whiting was sweet, understanding and actually helped relieve back pain from which i was suffering for a few years. She taught me few excercises which i still do from time to time to relieve back pain. Thanks Arbutus and Fawn 😁

Shraddha Saraf review
Shraddha Saraf

14 years

We have been seeing Sandy for last 14 years. She is a fantastic professional know her stuff very well. We strongly recommend her for all your physio needs.

branches of cherry blossoms in front of a sunlit blue sky
Hari Kaku

More range of motion and less pain

Serious improvement after one visit. More range of motion and less pain and discomfort. Cody upped the ante and tackled some sore spots that will move the whole process along. Excellent work and easy-to-work-with personality. Many thanks.

David Berner review profile
David Berner

Up-to-date on latest evidence based research

I had a physiotherapy appointment with Lena Walther for a longstanding minor shoulder issue. She had great communication skills/rapport and made me feel comfortable while simultaneously taking COVID precautions. Very thorough history ruling out red flags despite it being a minor ailment. Lena asked about how the condition actually played a role in my life

Blue sky over the Ross Bay Cemetery and the Salish Sea.
Rakin Jamal

The relief is immeasurable!

After a year of at times agonizing pain and repeat misdiagnosis, I feel I finally hit a pot of gold being in Sandy’s highly skillful and very thorough care. The relief from finally knowing the cause of my pain and from receiving effective treatment at last is immeasurable!

victoria sunset review profile photo

The framework to continue to heal

After being treated by Ashley Fradette at Arbutus, I felt the need to come back and edit my previous review. Ashley is without a doubt, the best physiotherapist I’ve ever had the pleasure of working with. Ashley’s welcoming and warm demeanour meant that coming to physio was always a highlight of my day. In addition

Braeden Parrott, reviewer
Braeden Parrott

Repair my body past what I thought was possible

I have been going to see Sandy for a few years now for various sporting injuries. She is great at what she does, and I highly recommend her and I send all my friends to see her. She is very strong and has worked out knots/scars in my muscles to repair my body past what

Graeme Galloway review
Graeme Galloway

A restorative tonic

Kristen makes the world a better place! She is a wonderful listener, full of a gentle vitality and always a willingness to provide great advice. An hour in her company is a restorative tonic. Thank you!

A bouquet of yellow and red tulips in a glass vase, which we see only the top of, set against a white background. Slightly left of center is the focus of the picture, which is a yellow blossoming tulip. It is sticking out from the others and bent to that the center of the flower is facing the camera. It is bright yellow with a small patch of red on each petal.
Amber Derricourt

Took the time to explain

I visited Arbutus Physiotherapy while experiencing pain in my neck and back which was significantly limiting my mobility. The reception staff was professional and friendly. Scott (the Physio) worked with me for four sessions and now I am pain free with my mobility restored. What stood out for me was how Scott took the time

Dallas Road, Victoria BC
Neil Philadelphia

If I could rate it higher I would

Yesterday was my first visit to Arbutus Physiotherapy and if I could rate it higher I would. The location was perfect (lots of free parking all around), upon entering the staff was warm, welcoming and professional, and my appointment with Brandon was the best I’ve ever had with a physiotherapist. After his assessment he took

A small black and white dog is looking at the camera from the left and standing on the grass beside a sidewalk. On the right are a pair of legs, which we can see up to the upper thigh. In the background is a light sky and there are also some evergreen trees.

Lovely environment

Knowledgeable and friendly staff. Clean facilities. Lovely environment.

erin maclean review
Erin Maclean

If you have a sports injury look no further

Fantastic care from Christy Mader, if you have a sports injury look no further, this is someone who really knows what she is doing!

In the foreground there is a large bush of broom, which is a plant with small bright yellow flowers and dark green foliage. Past the brook is a large expanse of ocean with a large tanker ship in the center in the distance. On the other side of the water there is a snow covered mountain range. The sky is dark and grey.
Charlotte Dorion

I look forward to my appointments

Lena is the best! I had a difficult time finding a physiotherapist I could click with and would listen to my concerns. Now I look forward to my appointments and the positive environment the entire clinic brings. She is extremely talented in what she does, and I can’t recommend her enough. The outcome, and care

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Tori Provan

Very impressed

Very impressed with the staff. Friendly, helpful and knew who I was after my first visit. Libby, my physio is great. Very knowledgeable, down to earth and really works to help my condition out.

larry earnhart review
Larry Earnhart

Dedicated to ensuring you make a full recovery

Connor is the best physiotherapist I have ever worked with. He takes the time to get to know you and your problems. Moreover, he is sincerely dedicated to ensuring you make a full recovery. I would recommend him to anyone in need of an awesome physiotherapist.

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Ian Boxall

Extremely effective massage therapy

As always, Kristin provided very expert, very focused  and extremely effective massage therapy.

branches of cherry blossoms in front of a sunlit blue sky

Nice environment and friendly staff members

I had a frozen shoulder for over 3 months. My shoulder had been in constant pain, and the mobility had been getting worse and worse. I found a Physiotherapy clinic close to my home. The Physiotherapist only pushed my arm with a single finger and verified my shoulder pain. She then used the rest of

Yu Deng review
Yu Deng

So knowledgeable and take the time to really listen

All of the practitioners at Arbutus Physiotherapy are so knowledgeable and take the time to really listen to your concerns and address them. Everything about the office, from the practitioners to the front staff made me feel welcome and cared for. Definitely 5 stars!!

So happy to see families out moving, laughing, and enjoying this beautiful weather safely and kindly! And great to see folks in the Gorge Waterway. Also awesome to run into @sarahkaragianis and pack. Here Sarah is being a gracious dock host, proving that the water isn't too cold to relish, and demonstrating the underwater breaststroke. Wonderful to run into you again at the park. We look forward to dining in soon at Spinnakers Brew Pub!
Meagan McStravick

In good hands

Thank you so much. You’re all so amazing, even during this difficult time. You are in good hands there.

markus Schnell review
Markus Schnell

Much less pain

Excellent – managed to work through all the necessary joints and muscles with much less pain than I have experienced with others in the past!

doug funk review profile
Doug Funk

The first person I contact to assess and deliver treatment

Whenever I have an injury in need of diagnosis, Sandy Wilson is the first person I contact to assess and deliver treatment. Her advice on returning to training and racing comes from the fact that she is an athlete herself. Her treatment plans always get me back out there running and being active faster than

mike niell review
Mike Neill
Head Coach at Human Powered Racing

Both soothing and informative

Stephanie is wonderful! Her personality is both soothing and informative. She fit me in early and I feel 100% better just a few hours later.

stephanie brown review
Stephanie Brown

Helped to resolve some of my old chronic injuries

I give Dr Veronica Hewstan 5 stars. She is a fantastic chiropractor who not only knows her profession well but offers genuine care and attention. I have always left the office feeling immediate results, and often have received relief with areas/injuries which I didn’t even consider could be addressed chiropractically. Her knowledge is extensive and

Jody Tomlinson review
Jody Tomlinson

There’s hope

There’s hope for my knees, which I did not have. Professional and knowledgable. Happy I went in.

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Rippy Snippittz

Exceptional practitioner

There’s a reason for the mountain of positive reviews. Exceptional practitioner. Thank you Sandy.

amy cox review
Amy Cox

Stronger than before the injury

Connor is great! he’s extremely knowledgeable with physiotherapy and is a great guy. I went in with a knee injury and he diagnosed it quickly and built a recovery plan that worked great! my knee is now stronger than it was before the injury. His shirt collection is outstanding also. The front desk staff is

Jarrett Lindal review profile
Jarrett Lindal

Multiple disciplines in one location

Direct bill and I like that I can see multiple disciplines in one location

Victoria harbour on a rainy day.
Megan Nahser

In sync with his patients

Connor is wise, professional and in sync with his patients. As a physiotherapist he tries to get to the root of what is causing your discomfort. He offers suggestions to support your healing process and is great at follow up! His care and attention is appreciated.

Victoria harbour at twilight, with someone standing in the dark distance.
Connie Rob

A treatment plan to help meet my goals

Lena Walther is an exceptional physiotherapist. She completed a thorough examination, provided me information on the assessment findings, and structured a treatment plan to help meet my goals. I would highly recommend Lena!

lauren rex review
Lauren Rex

Making lives better

These folks are working really hard to make our lives better !

Geoffrey Stamp profile dog
Geoffrey Stamp

A friendly pleasant atmosphere

I have been going to Arbutus for a couple of years now, in that time I have seen one if not all of the people in there. Sandy the owner is exceptional and her team are fantastic! They all take the time to listen and are respectful and knowledgeable in their respective fields. Shout out

dallas beach review profile photo
Cindy Fennerty

Feels like one big family there

Connor is a wonderful physiotherapist, I highly recommend him! I always feel so much better every time I leave. I am very grateful for him for all the help he has given me since day one! Great asset for your wonderful team at Arbutus! Also the ladies at the front desk, every time I come

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Amy Marson

Skilled and thorough

Staff is always friendly and engaging. Practitioners are very skilled and thorough with assessments and treatments. Highly recommended!

victoria read review profile
Victoria Read

Balance of professional conduct and personal ease

Super pleasant personally, thorough assessment and Connor made helpful suggestions and treatment plan. Nice balance of professional conduct, knowledge and personal ease- Impressed!

Heather Seaman review profile
Heather Seaman

Incredible feel for what is going on and how to fix it

Because of Sandy’s own athletic background she brings both a deeper sense of what is going on and the sense of urgency that most people feel when they are injured. When you have something wrong you just want to get on with it. Sandy has an incredible feel for what is going on and how

Jasper Blake runs
Jasper Blake
Triathlon Coach

Everything you want in a healthcare practitioner

Rosie has helped me tremendously with my reoccurring back pain. Not only is she professional and knowledgeable, she is also compassionate and non-judgmental….everything you want in a healthcare practitioner. Rosie loves her job-and it shows! I never hesitate to recommend her to family or friends.

christine a review
Christine A

Helped in lowering my concussion symptoms

I was quite nervous to see a chiropractor for the first time. I had always heard that going to a chiropractor would make problems worse and how it was better not to take the risk in seeing one. I looked online, and thought I would give Arbutus Physiotherapy & Health Centre a try as I

Runner with taped knees out in the rain and water during a race.
Ramanjeet-RJ Randhawa

Made all the difference in my quality of life

Dr. Veronica Hewstan is a talented and caring Chiropractic practitioner. Even when I have been away from the office for a few months, she remembers details about my life and previous treatments. The Active Release Technique & Graston Technique have made all the difference in my quality of life. I cannot highly recommend her enough.

Connor stands at the base of a tall, many pronged Arbutus tree on Mount Doug. He is smiling and wearing a track suit with a clear blue sky behind him.
Jess Wright

Relief of back and neck pain

As a carpenter who is constantly throwing his back alignment out, i have been seeing Dr. Veronica Hewstan for relief of back and neck pain. She is a wonderful practitioner and has a beautiful clinic. I would highly recommend her for anyone seeking chiropractic care

Pacific Coast Kitchens review
Pacific Coast Kitchens

Within weeks she had me back to running!

I have rolled my ankles quit a few times over the past 2 years leading to swollen ankles to the point it hurt to stand for long periods of time and decided to make an appointment with Physiotherapist, Sandy Wilson. After the first visit, I had full confidence in her and within weeks she had

angie boyle review
Angie Boyle
Executive Assistant at B78 Multisport Coaching

Knowledgeable with a sense of humour

Brandon is great very knowledgeable and effective with a lovely sense of humour.

The sun sets over the mountains, on Instagram.
Marsha Petty-Johnson

Everything I could have asked for

My experience at Arbutus Physiotherapy was everything I could have asked for. The receptionists were always so kind and welcoming whenever I came through the door, and they were easy to communicate with. I was never intimidated or unsure when interacting with them. Whenever I would call the reception, I was consistently greeted with a

Riya Chitroda review
Rita Chitroda

My life has seriously been changed!

I wouldn’t be where I am today without Ashley. I was in such acute pain with sciatica all the way down to my foot. I had burning nerve pain and restricted movement for nearly a year – I couldn’t even walk my dogs for 15 minutes without limping home and needing to ice myself for

Elizabeth giles review
Elizabeth Giles


Lena was amazing! So grateful

Tracey Noseworthy review profile
Tracey Noseworthy

Knowledgeable, kind, and attuned to the body

So glad I started going to Arbutus Physio. Ashley is so knowledgeable, kind, and attuned to the body!

The Victoria Johnson Street Bridge in the morning light, looking glorious.

Athletic background

Because of Sandy’s own athletic background she brings both a deeper sense of what is going on and the sense of urgency that most people feel when they are injured. When you have something wrong you just want to get on with it. Sandy has an incredible feel for what is going on and how

B78 Multisport Athletic Coaching

Highly recommend

I had a suspected stress fracture in my foot and came in to get it assessed. Scott my physiotherapist was extremely throuough and very helpful. He took the time to ensure a definitive diagnosis within my first session and there was no pressure for a follow up visit. Definitely the best experience I have had

Mountains, ocean and blue sky come together in a serene view of Vancouver Island.
Jake Cavanagh