Kathi Ells, Arbutus Managing Director

Kathi Ells is a born & raised Victoria and Oak Bay gal. She has been in the fitness industry since the early 80’s and is still very active, teaching several online Pilates, Yoga, and Spin classes per week.

Kathi loves to travel both near and far and when she’s not working or teaching, she spends time with her partner and her sweet pooch, Freska. She has a beautiful son who is currently in Ontario at University and two step-kids who she adores. She loves snow skiing, water sports, hiking and generally keeping active. Sewing, designing, and music are a few of Kathi’s passions and she lives with an attitude of gratitude and positive energy!

As the Arbutus Managing Director, she’s often tucked away in the back office but please don’t hesitate to go back and say hi.

Kathi Ells, business manager.

In sync with his patients

Connor is wise, professional and in sync with his patients. As a physiotherapist he tries to get to the root of what is causing your discomfort. He offers suggestions to support your healing process and is great at follow up! His care and attention is appreciated.

Victoria harbour at twilight, with someone standing in the dark distance.
Connie Rob

The framework to continue to heal

After being treated by Ashley Fradette at Arbutus, I felt the need to come back and edit my previous review. Ashley is without a doubt, the best physiotherapist I’ve ever had the pleasure of working with. Ashley’s welcoming and warm demeanour meant that coming to physio was always a highlight of my day. In addition

Braeden Parrott, reviewer
Braeden Parrott

Helped in lowering my concussion symptoms

I was quite nervous to see a chiropractor for the first time. I had always heard that going to a chiropractor would make problems worse and how it was better not to take the risk in seeing one. I looked online, and thought I would give Arbutus Physiotherapy & Health Centre a try as I

Runner with taped knees out in the rain and water during a race.
Ramanjeet-RJ Randhawa

Sweet, understanding and actually helped

Amazing people here. Friendly and awesome. My physiotherapist Fawn Whiting was sweet, understanding and actually helped relieve back pain from which i was suffering for a few years. She taught me few excercises which i still do from time to time to relieve back pain. Thanks Arbutus and Fawn 😁

Shraddha Saraf review
Shraddha Saraf

Already looking forward to my next appointment!

I had a 60 minute massage with Sarai Goodwin and it was excellent. Sarai is a lovely person and greeted me with a warm and caring smile. She listened to my concerns, and was attentive to my issues. She was gentle but very effective and it is obvious that she is very experienced in her

A close up of purple flowers amid green grass. They are in bloom with bright orange centers. There is also a white flower to the right.
Melinda Rose

Multiple disciplines in one location

Direct bill and I like that I can see multiple disciplines in one location

Victoria harbour on a rainy day.
Megan Nahser

One of the most medically rewarding journeys I’ve been through

  I’ve been to plenty of physiotherapists across Victoria, and none of them have lived up to the standard that Connor Willis delivers! I was referred from Babylon Telus to Dr. Thibodeau (who is also incredibly amazing), who suggested I go to physio. From Dr. Thibodeau’s suggestion, I decided to try their in house physiotherapists,

kaitlyn ann review
Kaitlyn Ann

Everything I could have asked for

My experience at Arbutus Physiotherapy was everything I could have asked for. The receptionists were always so kind and welcoming whenever I came through the door, and they were easy to communicate with. I was never intimidated or unsure when interacting with them. Whenever I would call the reception, I was consistently greeted with a

Riya Chitroda review
Rita Chitroda

Knowledgeable, kind, and attuned to the body

So glad I started going to Arbutus Physio. Ashley is so knowledgeable, kind, and attuned to the body!

The Victoria Johnson Street Bridge in the morning light, looking glorious.

Within weeks she had me back to running!

I have rolled my ankles quit a few times over the past 2 years leading to swollen ankles to the point it hurt to stand for long periods of time and decided to make an appointment with Physiotherapist, Sandy Wilson. After the first visit, I had full confidence in her and within weeks she had

angie boyle review
Angie Boyle
Executive Assistant at B78 Multisport Coaching

In good hands

Thank you so much. You’re all so amazing, even during this difficult time. You are in good hands there.

markus Schnell review
Markus Schnell

Seeing your injury or issue to the end

Rosanna Chamberlin is professional, friendly and caring. She is thorough and knowledgeable seeing your injury or issue to the end. Rosanna has worked on both adults and kids in our family and she makes everyone feel comfortable with their rehab. I highly recommend Rosanna Chamberlin.

A triathlete stretches their quad in preparation for a run.
S Reid

Keeping me on track

Really love your new digs and thank you Rosie (aka Rosanna Chamberlin) for keeping me on track with a great physio-therapeutic wellness plan. You’re a great team at Arbutus Physiotherapy & Wellness Centre and I am happy to refer you to my friends. Again, thank you so much for the excellent help!

Marcus Oppenheimer review
Marcus Oppenheimer

Scott took the time to explain

I visited Arbutus Physiotherapy while experiencing pain in my neck and back which was significantly limiting my mobility. The reception staff was professional and friendly. Scott (the Physio) worked with me for four sessions and now I am pain free with my mobility restored. What stood out for me was how Scott took the time

Dallas Road, Victoria BC
Neil Philadelphia

Exceptional practitioner

There’s a reason for the mountain of positive reviews. Exceptional practitioner. Thank you Sandy.

amy cox review
Amy Cox

Everything you want in a healthcare practitioner

Rosie has helped me tremendously with my reoccurring back pain. Not only is she professional and knowledgeable, she is also compassionate and non-judgmental….everything you want in a healthcare practitioner. Rosie loves her job-and it shows! I never hesitate to recommend her to family or friends.

christine a review
Christine A

Both soothing and informative

Stephanie is wonderful! Her personality is both soothing and informative. She fit me in early and I feel 100% better just a few hours later.

stephanie brown review
Stephanie Brown

Highly recommend

I had a suspected stress fracture in my foot and came in to get it assessed. Scott my physiotherapist was extremely throuough and very helpful. He took the time to ensure a definitive diagnosis within my first session and there was no pressure for a follow up visit. Definitely the best experience I have had

Mountains, ocean and blue sky come together in a serene view of Vancouver Island.
Jake Cavanagh

Very impressed

Very impressed with the staff. Friendly, helpful and knew who I was after my first visit. Libby, my physio is great. Very knowledgeable, down to earth and really works to help my condition out.

larry earnhart review
Larry Earnhart

Lovely environment

Knowledgeable and friendly staff. Clean facilities. Lovely environment.

erin maclean review
Erin Maclean

My life has seriously been changed!

I wouldn’t be where I am today without Ashley. I was in such acute pain with sciatica all the way down to my foot. I had burning nerve pain and restricted movement for nearly a year – I couldn’t even walk my dogs for 15 minutes without limping home and needing to ice myself for

Elizabeth giles review
Elizabeth Giles

Incredible feel for what is going on and how to fix it

Because of Sandy’s own athletic background she brings both a deeper sense of what is going on and the sense of urgency that most people feel when they are injured. When you have something wrong you just want to get on with it. Sandy has an incredible feel for what is going on and how

Jasper Blake runs
Jasper Blake
Triathlon Coach

Nice environment and friendly staff members

I had a frozen shoulder for over 3 months. My shoulder had been in constant pain, and the mobility had been getting worse and worse. I found a Physiotherapy clinic close to my home. The Physiotherapist only pushed my arm with a single finger and verified my shoulder pain. She then used the rest of

Yu Deng review
Yu Deng

Repair my body past what I thought was possible

I have been going to see Sandy for a few years now for various sporting injuries. She is great at what she does, and I highly recommend her and I send all my friends to see her. She is very strong and has worked out knots/scars in my muscles to repair my body past what

Graeme Galloway review
Graeme Galloway

Respectful and knowledgeable

I have been going to Arbutus for a couple of years now, in that time I have seen one if not all of the people in there. Sandy the owner is exceptional and her team are fantastic ! They all take the time to listen and are respectful and knowledgeable in their respective fields. Shout

A bouquet of yellow and red tulips in a glass vase, which we see only the top of, set against a white background. Slightly left of center is the focus of the picture, which is a yellow blossoming tulip. It is sticking out from the others and bent to that the center of the flower is facing the camera. It is bright yellow with a small patch of red on each petal.
Cindy Fennerty

A treatment plan to help meet my goals

Lena Walther is an exceptional physiotherapist. She completed a thorough examination, provided me information on the assessment findings, and structured a treatment plan to help meet my goals. I would highly recommend Lena!

lauren rex review
Lauren Rex

Made all the difference in my quality of life

Dr. Veronica Hewstan is a talented and caring Chiropractic practitioner. Even when I have been away from the office for a few months, she remembers details about my life and previous treatments. The Active Release Technique & Graston Technique have made all the difference in my quality of life. I cannot highly recommend her enough.

Connor stands at the base of a tall, many pronged Arbutus tree on Mount Doug. He is smiling and wearing a track suit with a clear blue sky behind him.
Jess Wright

So happy to have found this place

I am very grateful for the staff at Arbutus. I have received both IMS and physio treatments over the last few months and I am feeling wonderful. I am noticeably more flexible and no longer get aches and pains. Fawn is my regular physiotherapist (she is superb) and I have also seen Scott and Melissa

Chelsea Grace

Able to book online

Highly recommend! The staff are friendly, able to book online, street parking, and direct billing.

Katrina Arndt review
Katrina Arndt

If you have a sports injury look no further

Fantastic care from Christy Mader, if you have a sports injury look no further, this is someone who really knows what she is doing!

In the foreground there is a large bush of broom, which is a plant with small bright yellow flowers and dark green foliage. Past the brook is a large expanse of ocean with a large tanker ship in the center in the distance. On the other side of the water there is a snow covered mountain range. The sky is dark and grey.
Charlotte Dorion

Athletic background

Because of Sandy’s own athletic background she brings both a deeper sense of what is going on and the sense of urgency that most people feel when they are injured. When you have something wrong you just want to get on with it. Sandy has an incredible feel for what is going on and how

B78 Multisport Athletic Coaching

Helped me recover from many sports injuries

Dr. Veronica Hewstan at Arbutus Physiotherapy is a very attentive and caring Chiropractor. She has successfully helped me recover from many sports injuries using both the Active Release Technique to eliminate the soft tissue pain in my shoulder and the Graston Technique to reduce scar tissue in my knee over time. Thanks to Dr. Hewstan

Zoe stands to the right of a river surrounded by forest.
Chanone Chanone

My rehabilitation program easy to follow

Sandy Wilson is the consummate professional. My running injury was diagnosed efficiently, the treatment was highly effective and my rehabilitation program easy to follow. What more could one ask for?

Tony Zarsadias
Tony Zarsadias

The first person I contact to assess and deliver treatment

Whenever I have an injury in need of diagnosis, Sandy Wilson is the first person I contact to assess and deliver treatment. Her advice on returning to training and racing comes from the fact that she is an athlete herself. Her treatment plans always get me back out there running and being active faster than

mike niell review
Mike Neill
Head Coach at Human Powered Racing

So knowledgeable and take the time to really listen

All of the practitioners at Arbutus Physiotherapy are so knowledgeable and take the time to really listen to your concerns and address them. Everything about the office, from the practitioners to the front staff made me feel welcome and cared for. Definitely 5 stars!!

So happy to see families out moving, laughing, and enjoying this beautiful weather safely and kindly! And great to see folks in the Gorge Waterway. Also awesome to run into @sarahkaragianis and pack. Here Sarah is being a gracious dock host, proving that the water isn't too cold to relish, and demonstrating the underwater breaststroke. Wonderful to run into you again at the park. We look forward to dining in soon at Spinnakers Brew Pub!
Meagan McStravick

Relief of back and neck pain

As a carpenter who is constantly throwing his back alignment out, i have been seeing Dr. Veronica Hewstan for relief of back and neck pain. She is a wonderful practitioner and has a beautiful clinic. I would highly recommend her for anyone seeking chiropractic care

Pacific Coast Kitchens review
Pacific Coast Kitchens

Helped to resolve some of my old chronic injuries

I give Dr Veronica Hewstan 5 stars. She is a fantastic chiropractor who not only knows her profession well but offers genuine care and attention. I have always left the office feeling immediate results, and often have received relief with areas/injuries which I didn’t even consider could be addressed chiropractically. Her knowledge is extensive and

Jody Tomlinson review
Jody Tomlinson

If there was another star, I would gladly give it

I normally do not provide reviews, but feel compelled to do so for Sandy and her team. What a fantastic experience. A team of consummate professionals, friendly, helpful and always willing to help. If there was another star, I would gladly give it as Arbutus Physio stands out from any and all other physiotherapy practices

A mountain biker takes a rest near the top of a forest trail.

Up-to-date on latest evidence based research

I had a physiotherapy appointment with Lena Walther for a longstanding minor shoulder issue. She had great communication skills/rapport and made me feel comfortable while simultaneously taking COVID precautions. Very thorough history ruling out red flags despite it being a minor ailment. Lena asked about how the condition actually played a role in my life

Blue sky over the Ross Bay Cemetery and the Salish Sea.
Rakin Jamal