Booking and treatment policies

01. Office policy 
02. Billing and payment
03. Cancellation

01. Office policy

  • We are a scent-free clinic to be considerate to those with scent sensitivities or allergies
  • We advise patients to arrive 5 minutes prior to appointment start time to allow for full treatment
  • For assessment and treatment purposes, we suggest wearing comfortable loose fitting clothing for appointments. The washroom is available to change prior to the beginning of appointment.
  • To allow for the best assessment and treatment, book a:
    • Re-assessment: if returning 3+ months since your last related treatment
    • New Injury: if coming in for injuries unrelated to prior treatment

02. Billing and payment

  • Payment is due on the date of service. Please ask front staff for methods of payment
    We direct bill to BC Insurance: Pacific Blue Cross, Medavie Blue Cross, Great-West Life, Sun Life Financial, Manulife Financial, Chamber of Commerce, ICBC claims, and MSP Premium Assistance only
  • Our clinic does not direct bill to WorkSafeBC OR Greenshield
  • Extended Health Benefits:
    • It is the Patient’s responsibility to be aware of plan deductibles, limits and restrictions
      If a claim is not fully covered or if it pends, the full appointment fee is due
    • Benefits do not cover Late Cancellation and No Show fees
    • Massage Therapy services include GST and are exempt from ICBC and MSP billings

Patients can cancel an appointment with 24 or more hours notice. After this deadline, Late Cancellations or No Shows will be charged a cancellation fee owed by the patient.
Cancellation Policy Details

To cancel, please call or email during office hours, or manage upcoming appointments using your JaneApp account. For appointments scheduled on Mondays, or days after Statutory Holidays, cancellations must be received prior to 5:00 p.m. on Friday.

We understand that sickness is often difficult to measure, however, even in the case of sickness, cancellations must be made prior to our 24 hour deadline.

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Helping athletes, and everyone else.

Physiotherapy | Chiropractic care | Massage therapy


For athletes. For everyone.

Physio | Chiropractic | Massage